Xona keeps shipping.

July 22, 2026

• Fixed

  We stop texting numbers that can't receive texts

  Reminders, recall and booking texts now skip phone numbers the carrier has proven can't receive SMS — landlines and repeatedly-undeliverable numbers. Fewer dead-end texts, and fewer of the same patients bouncing back to "Needs you." We still phone those patients for recall, and a number that texts you back is reactivated automatically.

• Fixed

  Fewer false "trouble processing" texts to patients

  When the AI needed a few extra seconds to answer a patient's text, it sometimes sent them a "sorry, trouble processing" message and opened a follow-up task for you. We gave it the time it needs, so that spurious text and task now happen far less often.

• Fixed

  The Today "Calls" filter works again

  On Today, tapping the "Calls" filter used to blank the whole list. It now shows the patients who have call follow-ups, and the always-empty "Recovery" filter has been removed.

• Fixed

  Smarter reminder replies

  Reminder texts no longer ask for a birth date just to confirm; a simple 'no changes' counts as confirmation; dates read fully in the patient's language; and on a shared family phone the AI always names whose appointment is whose.

• Improved

  Real dollars from your PMS on the results dashboard

  The results dashboard now shows the actual dollar value of the appointments Xona books and confirms — pulled straight from your PMS — instead of a flat estimate.

• New

  See what your AI booked, right in Activities

  Every appointment your AI books, cancels, or reschedules — by call or text — now appears in Activities, with a new Appointments filter. Click any row for the details: the change, the service and time, or a recall's full journey.

• New

  One tap to text a patient when you change their appointment

  Move or cancel an appointment on the schedule board and a one-tap chip offers to text the patient about the change — in their own language, respecting opt-outs and texting hours.

July 19, 2026

• Improved

  Connecting your practice software is easier

  The setup link from the Xona installer now works for a full 24 hours, survives page reloads, and picks the right database automatically. If the connection hiccups, you get live progress and a Try again button instead of an error page.

• Improved

  ASAP list: open records and drag to book

  On the Schedule Board, click a name in the ASAP list to open the patient's full record, and use the new drag handle to pull them onto the board to book.

• Improved

  PMS setup now speaks your language

  The Windows agent download and setup pages now display in all 13 languages — use the globe icon to switch, and the choice sticks. The download page also no longer needs a sign-in, so you can send its link straight to the person at your PMS computer. Find it under Settings → Integration → your PMS → Connect.

July 18, 2026

• New

  Desktop notifications from your browser

  Turn on browser notifications in Settings → Xona AI and your computer pops up an alert the moment Xona needs you — a new request, booking, or appointment change — even when the Xona tab is in the background. Use the Send test button to confirm it works. Works in Chrome, Edge, and Safari.

July 17, 2026

• Improved

  Activity Log and Recall History tell the whole story

  The Activity Log opens with 30-day stat cards for texts, calls, recall, recovery, and appointments — click a card to filter. Recall History is now a true call log: every attempt shows its own outcome, and Booked shows who really booked — by the AI call, at the clinic, or on their own.

• Improved

  The AI receptionist remembers your patients

  When a patient calls or texts, the AI already knows their recent calls, the reminders and recall messages you sent them, and any open requests — so returning patients are greeted like the regulars they are, not like strangers.

• New

  A brand-new Schedule Board

  Your day, week, and month now live on one fast board: drag to book or move appointments, see gaps and overlaps clearly, and keep an ASAP waitlist beside the schedule — drag a waiting patient straight onto an open slot.

• New

  Do-not-contact, visible and reversible

  A new Do-not-contact tab under Reminders shows every patient and number currently excluded from messages — who set it, why, and until when. Patients who text START are re-enabled automatically, and carrier-blocked numbers explain exactly how to get messages flowing again.