Recall recovery

Your recall backlog may be larger than your team can see.

Xona helps turn lapsed-patient lists into measurable work: find the backlog, contact the right patients, capture replies, book where safe, and report what came back.

Calculate recall opportunityRequest recall preview

Recall product screen

Xona Recall product screen showing lapsed-patient buckets and recovery estimate with demo-safe data
This screen makes the backlog visible first: lapsed-patient buckets, reachable groups, conservative recovery estimate, and which work is confirmed versus likely.

Reminder operations

Xona Reminders workflow showing reminder rows before send time
Recall does not stand alone. Reminder rows, skipped work, and patient replies create the front-desk signals that feed the recovery queue.

Before patient outreach

Staff should see the work before Xona contacts anyone.

Xona is not a black-box blast tool. Staff can review the work, timing, and rules first; outreach and booking happen only inside approved boundaries.

Preview process

The first deliverable is a report, not a commitment.

A recall preview should tell the clinic how many patients are lapsed, how reachable they are, and what conservative recovery could look like.

Lapsed-patient buckets
Reachable phone numbers
Year-one recovery estimate