Recall recovery

Your recall backlog may be larger than your team can see.

Xona helps turn lapsed-patient lists into measurable work: find the backlog, contact the right patients, capture replies, book where safe, and report what came back.

Calculate recall opportunity Start free leakage scan

Xona Recall product screen showing lapsed-patient buckets and recovery estimate with demo-safe data — This screen makes the backlog visible first: lapsed-patient buckets, reachable groups, conservative recovery estimate, and which work is confirmed versus likely.

Xona Reminders workflow showing reminder rows before send time — Recall does not stand alone. Reminder rows, skipped work, and patient replies create the front-desk signals that feed the recovery queue.

Before patient outreach

Staff should see the work before Xona contacts anyone.

Xona is not a black-box blast tool. Staff can review the work, timing, and rules first; outreach and booking happen only inside approved boundaries.

Preview process

The first deliverable is a report, not a commitment.

A recall preview should tell the clinic how many patients are lapsed, how reachable they are, and what conservative recovery could look like.

Lapsed-patient buckets

Reachable phone numbers

Year-one recovery estimate

Sampled proof

What one recall preview actually found.

One anonymized ClearDent clinic preview turned a silent backlog into a reachable list and a conservative estimate.

~2,700

Patients past recall

found in one anonymized ClearDent preview

$172k

Recall opportunity

conservative year-one estimate from that practice

Sampled, anonymized preview data; results vary by clinic size, recall history, and dental software. Read how this number was built →

Live deployment

Three weeks of autopilot, on the record.

At one Lower Mainland practice, Xona's recovery autopilot plans and runs the daily front-office work itself — reminders, recall, confirmations — measured from its own operation log.

operations proposed and run autonomously

operations that needed a human approval

9:00–18:00

runs only inside clinic-local hours

Counts from one anonymized deployment's trial window (June 26 – July 14, 2026). These are operation counts, not patient outcomes. Staff review the plan and can veto any day's work before it runs.

How much recall is sitting in your dental software?

Estimate it in two minutes, or start the free scan to see recall next to your other leakage points.

Calculate recall opportunity Start free leakage scan

The other leak

This page covers patients you already have. There’s a first leak too — patients who never find you.

Reviews, your website, and whether AI assistants like ChatGPT can read it. The scan is free; Xona AEO fixes it without a rebuild.

Check Leak 1 free → How Xona AEO fixes it →

Request an LPS demo

Ready to see it on your numbers?

Tell us where it hurts — missed calls, recall, cancellations — and we'll reply the same business day with a short call time and what we'd review first. No patient contact, no software writes before you approve anything.

Want the full product tour first? See Xona LPS demos →