Xona keeps shipping.

August 30, 2026

• Fixed

  Reschedules keep the original appointment type

  On Curve, rescheduling now always rebooks the patient's original appointment type with no setup needed. Openings are always the exact visit length, and lunch or blocked time is never offered as an opening.

• New

  Curve Dental is now supported

  Clinics on Curve Dental can connect from Integrations with automatic sign-in. Xona syncs patients, schedules, availability, recall, birthdays, and cancellations, and can book, reschedule, confirm, and cancel appointments.

• Fixed

  Curve Recall now uses your real recare list

  Curve practices now see the exact patients and overdue recare count from Curve. Recall no longer estimates this list from visit age.

August 12, 2026

• Fixed

  Answered texts now clear from Needs you

  When Xona successfully answers a patient's text, that conversation now clears from Needs you. Incomplete answers or delivery problems stay visible for follow-up.

August 10, 2026

• Fixed

  Unanswered recall calls now keep moving

  When a patient does not answer, Xona records the attempt and safely schedules the next recall step instead of leaving the patient stuck.

August 9, 2026

• Fixed

  Reminder language checks finish cleanly in demo-safe workspaces

  When you check reminder language in a demo-safe workspace, the result now refreshes in the same page instead of showing a false connection warning.

August 4, 2026

• Fixed

  Fewer text conversations get stuck in Needs you

  Xona now retries rare incomplete AI replies immediately and recognizes handled acknowledgments, reducing unnecessary Needs-you items and long waits before staff escalation.

August 3, 2026

• Fixed

  Calls keep the right language after hello

  Xona keeps each call's starting language after ambiguous greetings such as “hello” or “哈喽,” and switches only when the caller clearly asks or continues their request in another language.

August 2, 2026

• Fixed

  Natural clinical terms in multilingual calls

  When discussing appointment providers, Xona now uses natural terms such as doctor or dentist in the caller's language instead of literal internal wording.

• Fixed

  Open-chair opportunities look like schedule openings

  Today's open-chair rows now use a calendar icon and the right localized label, so real PMS openings no longer look like sample patients or broken initials.

• New

  Send reminders before appointment-free days

  When a reminder date falls in a stretch with no appointments, Xona can move that batch to the previous appointment day while keeping the exact appointment date in every message.

August 1, 2026

• Fixed

  Staff-only treatments stay with your team

  When callers ask for a treatment that is not available for online booking, Xona now creates a staff follow-up instead of switching them into a different bookable service. Booking still continues when the caller explicitly chooses an online-bookable option.

• Fixed

  "Not now" pauses only that outreach

  When a patient declines a recall or open-slot offer by text, Xona now records it before closing the conversation and stops that exact outreach cycle. Appointment reminders and unrelated messages stay active.

• Fixed

  One link manages the whole family's appointments

  Patients opening a secure booking link can now see every family member's live upcoming appointments, with accurate counts, and cancel or reschedule eligible visits without another phone-code step. Only scheduling details are shown.

• Fixed

  SMS appointment activity stays accurate

  Appointments booked, cancelled, or rescheduled by text keep appearing in Activities after a restart. A STOP sent during a reply now ends quietly instead of creating a false Needs-you item.

• Fixed

  Birthday greetings wait until they are ready

  Xona now finishes detecting the patient's language before claiming the greeting or using the day's send capacity, so an unfinished greeting does not get stuck.

• Improved

  Secure booking links use the phone on file

  Returning patients can receive the verification code at the masked phone number already bound to their secure link, without retyping it or completing another bot check.

• New

  See when Xona fixed an issue you encountered

  A verified receipt now appears beside an affected call, text, or follow-up. It tells you whether the old record changed and whether staff still need to act.