Xona keeps shipping.

September 28, 2026

• Improved

  A text, not a call, after a patient replies

  When a recall patient replies by text and then does not book, Xona sends one follow-up text with a booking link two weeks later, then waits for the next round. The Recall page and Today show that next step and its date.

September 27, 2026

• Improved

  Find and book a dentist in your language

  Patients can search by city or clinic, see connected clinics and their next available times first, and read practice, request and text-link pages in 13 languages.

• Improved

  Manage your practice page and requests

  Your book.xonark.com owner page shows patient request details, lets you edit opening hours day by day, and provides tagged booking links and a printable QR card. Clinic emails explain each request and the weekly summary gives one next step.

• New

  Help newcomers find dental care

  Patients can filter clinics by whether their own website says they accept CDCP. An English and Chinese guide explains dental visits, costs and how to find a clinic in Canada.

September 25, 2026

• Improved

  Calls no longer go silent when the AI fails

  If Xona's phone agent stops working during a call, the caller is transferred to your staff line, or hears a short apology when none is set, instead of silence.

• Improved

  Your phone agent runs on a new voice engine

  Xona's phone agent now runs on a new voice engine with its own set of voices. To hear or change your agent's voice, open Settings → Xona AI.

September 24, 2026

• Improved

  Recall calls leave a chart note

  When Xona calls a patient for recall, it writes a short note in their chart: a person answered, voicemail, or no answer. Your front desk can see Xona called, the same as for recall texts.

• New

  Test recall on your own phone

  Before you turn recall on, enter your mobile number and Xona sends you the real recall text as a test patient. Reply and book the way a patient would, then clean up the test booking and patient with one click.

• New

  Patients can check, move or cancel through ChatGPT

  Patients can ask ChatGPT or another AI assistant to show their upcoming appointments, move one, or cancel one. Nothing changes until the patient taps the link Xona texts them. These changes show as "AI assistant" on your schedule.

September 23, 2026

• Fixed

  Oryx: reschedule links work and booked types stay

  Patients of practices on Oryx can reschedule from their booking link again, and online bookings keep the appointment type the patient chose (for example Consultation) instead of showing as Treatment. A "Y" reply to a reminder on a family phone confirms that reminder's appointment.

• Improved

  The phone agent gets to the point

  Xona's phone agent no longer says "let me think about that" before answering, offers your team's help once per request instead of after every search, and asks once, briefly, before transferring a caller.

• New

  Callers on a phone that is not on file are recognized

  When an existing patient calls from a family member's or a new phone, Xona's phone agent can now identify them with the phone number on their file and their date of birth, instead of asking them to call back from their own phone.

• New

  Your Xona hours show on your book.xonark.com page

  If your practice is connected to its book.xonark.com page, the working hours you set in Xona now show there, and everyone on your Xona team can sign in to keep the page current. Patients booking through an AI assistant now get one text link to tap and book.

September 18, 2026

• Fixed

  Text replies now answer from your own FAQ

  The text assistant now reads your clinic's FAQ before it replies, so it no longer agrees to something you don't offer. When the FAQ has no answer, it tells the patient it will check with the team and files a card for you.

• Improved

  AI calls wind down instead of cutting off

  At 18 minutes Xona starts wrapping the call up, and at 20 minutes an inbound caller is transferred to your front desk line. Before, every AI call was hung up at 20 minutes with no warning.

• Improved

  Saving your FAQ shows how many answers the AI can use

  When you save the knowledge base, Xona now tells you how many answers the AI can actually give and names any question it could not read, so a mistyped entry no longer disappears in silence. You can also edit entries one at a time.