Xona keeps shipping.

September 16, 2026

• New

  Tell Xona how your recall texts should sound

  Recall › Settings has a new Text instructions card: two sample texts, the last texts Xona actually sent, and a box where you write how they should sound or what to mention. The clinic name, one fact from your records, the booking link and the STOP notice are always kept.

• Fixed

  After hours, the AI says when you open

  When a caller asks for the front desk while the office is closed, the AI now says you are not open yet and when you open, then offers to help or take a message, instead of only saying it cannot transfer.

September 15, 2026

• Improved

  A booking that went through is never shown as failed

  If a booking reaches your schedule but Xona cannot finish recording it, the online booking page and the staff booking panel now show it as booked instead of an error, so nobody books the same time twice. Double-clicking Book no longer shows "already submitted" while the first click is still going through.

• New

  Patients can send requests and book from an AI assistant

  Patients using ChatGPT or Claude can send your practice an appointment request without leaving the chat, after confirming their email with a code. Once your practice has claimed its page on book.xonark.com, connected its schedule and turned on online booking, they can also book a real open time; Xona matches them to their existing chart or sends them to your booking page.

September 13, 2026

• Improved

  Phone lists are easier to read at a glance

  On a phone, the appointment, client and request lists now read as cards: the name leads in large type, the time or contact follows, and quieter details sit below. The page title no longer collides with the Book button.

• New

  Book someone who is not in the system yet, right from the schedule

  Click an open slot on the schedule board, type the name, choose "Book as new patient" and add a mobile number. The record is created and the visit is booked in one step, so a paper schedule can be moved into Xona day by day.

• New

  Providers can work in shifts, and days off now show in online booking

  A provider's day can be split into shifts, for example a morning and an afternoon with a lunch break; online slots follow each shift. Vacation and overtime days you add on the schedule page now change what patients can book.

September 6, 2026

• Improved

  Patients are greeted by the name your system actually has for them

  Texts and calls now address a patient by the name resolved from your practice system instead of the first word of their full name. Two-word first names are no longer cut in half, and siblings who share a first word are not greeted identically.

• Improved

  You are told when Xona corrects a booked time

  When Xona's check after a call finds a booking in the wrong slot and corrects it, the change is written to the patient's history and the patient is texted about the new time. The correction no longer happens quietly.

• New

  Recall now works a patient list you can see and steer

  Recall has its own pages: Overview shows how many patients are overdue and what Xona is doing, Plan shows today's work, and Patients lets you look up one person and see every text and call they have had. Settings is where you set how hard Xona tries - how many attempts, how far apart, and whether it texts, calls, or both.

September 2, 2026

• Fixed

  Callers are told the truth when your practice system is briefly unreachable

  If your practice management system cannot be reached for a moment (for example while Xona signs back in to it), callers, texters, and online booking now hear that the system is temporarily down and are offered a follow-up from your team. Before, a registered patient could be told their phone number was not on file.

• Fixed

  Password reset works however you capitalize your email

  Requesting a password reset now finds your account even if you type your email with different capitalization than when you signed up. The confirmation page also reads normally again.

August 30, 2026

• Fixed

  Reschedules keep the original appointment type

  On Curve, rescheduling now always rebooks the patient's original appointment type with no setup needed. Openings are always the exact visit length, and lunch or blocked time is never offered as an opening.

• New

  Curve Dental is now supported

  Clinics on Curve Dental can connect from Integrations with automatic sign-in. Xona syncs patients, schedules, availability, recall, birthdays, and cancellations, and can book, reschedule, confirm, and cancel appointments.

• Fixed

  Curve Recall now uses your real recare list

  Curve practices now see the exact patients and overdue recare count from Curve. Recall no longer estimates this list from visit age.