Xona LPS · the second leak
LPS watches the five places a schedule leaks — missed and overflow calls, after-hours demand, unconfirmed appointments, open chair time, and recall backlog — turns each into a staff-approved action, and reports exactly what was booked, saved, or still needs review. Packages from $449/mo.
Everything below is captured from the live product with patient details masked — the demo shows the same screens on your clinic's numbers.
Product tour
These are captures of the real product, not marketing mockups: find what is leaking, decide what is safe, then track whether each item was booked, saved, reviewed, or still at risk.
Outcome view
What was booked, saved, and still leaking
Daily work queue
What staff should review next
Recovery list
Which overdue patients are reachable first
Review before send
Every reminder batch is reviewable before it sends
01 · Today queue
Calls, booking requests, appointment risk, cancellations, open slots, and treatment follow-ups appear as one staff-ready queue. The team can review, snooze, clear, or approve the next outreach step.
Owner: Owner sees where demand is leaking.
Front desk: Front desk gets a prioritized queue instead of voicemail digging.
02 · Reminder rules
Send windows, language settings, template copy, and staff review rules make reminder work visible. Patient replies can become review work instead of hidden schedule risk.
Owner: Owner sees appointment-risk coverage.
Front desk: Front desk sees which rules are active, editable, and ready for review.
03 · Recall and open slots
Xona groups recall opportunity, shows likely value, and uses outbound rules for safe refill or recall outreach after staff approval.
Owner: Owner sees reachable recovery value.
Front desk: Front desk gets a short list instead of a giant overdue report.
04 · Rules and boundaries
Every outbound batch is reviewable before it sends — patient rows, wording, languages, and skips stay staff-controlled before live patient handling expands.
Owner: Owner sees control, not blind automation.
Front desk: Front desk sees what Xona will say and when staff must review.
Patient-side moments
These are synthetic phone mockups, not real patient messages. They show the missing half of the workflow: a reminder confirmation, an open-slot offer, and recall interest turning into a staff-visible next step.
Live patient outreach still follows clinic-approved templates, SMS windows, consent rules, and staff approval levels.
Xona Dental
Messages
Hi Mina, this is Xona Demo Dental. Please reply C to confirm your hygiene visit tomorrow at 10:00 AM.
C
Thanks — you are confirmed. Reply HELP if you need the office.
Reminder confirmation
ConfirmedTurns reminder replies into visible schedule protection.
Staff note: Appointment marked confirmed. No callback needed.
Xona Dental
Messages
Hi Jason, we have an opening this Thursday at 2:30 PM for your hygiene visit. Would you like us to hold it?
Yes please
Great — the office will confirm the booking details shortly.
Open-slot refill
BookedTurns empty-chair time into approved outreach, not a phone scramble.
Staff note: Patient accepted refill offer. Staff reviews provider, length, and write-back rule.
Xona Dental
Messages
Hi Ava, you are due for your hygiene visit. We can help find a time that works.
Do you have next week morning?
Yes — I can prepare options for staff review before anything is finalized.
Recall booking
Ready to reviewTurns backlog into a prioritized patient conversation.
Staff note: Recall patient is interested. Next step: approve available slots or call back.
Xona LPS walkthrough
DAC-built product captures show the daily queue, recall preview, reminders, and outreach settings — so owners can see where leakage is happening and staff can see the next safe action.
Outcome view
What was booked, saved, and still leaking
Daily work queue
What staff should review next
Recovery list
Which overdue patients are reachable first
Review before send
Every reminder batch is reviewable before it sends
DAC means Demo-Aligned Commerce: real workflows become the website demo, sales proof, and feedback loop. Patient names, phones, and private clinic details are masked.
Today
Calls, follow-ups, appointment risk, cancellations, open slots, and outreach results appear in one staff-controlled workspace.
Recall
Owners can see overdue-patient buckets, likely recovery value, and which groups are safest to contact first.
Reminders
The week strip shows where the work is; staff can inspect patient rows, adjust wording and languages, or skip reminders before each batch goes out.
Owner dashboard
Meaningful interactions, appointments handled, revenue impact, and call distribution in one owner view, so automation never becomes a black box.
Calls and handoffs
These calls show how Xona follows rules, captures intent, and produces a staff note. The live pilot still starts only after clinic rules and workflow boundaries are approved.
Call sample
Appointment booking
Patient asks for an appointment. Xona confirms the reason for visit, gathers the scheduling details the clinic requires, and follows the approved booking path.
Staff note example
Booked / confirmPatient requested an appointment and accepted an approved booking path. Details were captured for staff review.
Next action: Confirm provider/operatory fit and review the appointment note before the visit.
Call sample
Existing patient reschedule
Existing patient explains they cannot keep the original time. Xona captures the requested change, confirms the patient details, and routes anything outside clinic rules for review.
Staff note example
Reschedule reviewExisting patient requested a new time. Xona captured the request and followed the approved reschedule path.
Next action: Review available options, confirm the moved appointment, or call patient if the request falls outside rules.
Call sample
Cancellation request
Patient says they may need to cancel. Xona captures timing and reason, avoids clinical or policy promises, and creates a high-priority slot-risk note.
Staff note example
Slot at riskPatient indicated they may cancel. Xona captured reason and timing instead of silently losing the slot.
Next action: Confirm cancellation policy, offer reschedule if appropriate, and fill the opening from waitlist/recall.
Staff safety rules
The system should feel useful to staff, not risky. Xona starts from approved rules and review paths, not unsupervised automation.
Additional walkthroughs
Use these as background after reviewing the real workflow tour above.
See how Xona answers calls, follows rules, and hands off to staff.
A quick overview of what Xona does for dental teams.
Walk through call forwarding and routing setup for a pilot.
Pilot path
A low-risk pilot starts narrow: estimate the leak, review real clinic signals, approve rules, then run one workflow before expanding.
Request an LPS demo
Tell us where it hurts — missed calls, recall, cancellations — and we'll reply the same business day with a short call time and what we'd review first. No patient contact, no software writes before you approve anything.
Prefer to size it yourself first? Run the free leakage estimate and bring the number to the call.