The front desk is busy.A patient callsto book a cleaning.

Press play to hear the whole call. While it plays, watch what it sets in motion: the booking in your schedule, and the note your front desk sees.

Demo call on our test clinic

0:00 1:30

  1. 1Booked in your schedule

    10:00 AM

    Wednesday, April 22

    Cleaning with Doctor Aarav

    In your clinic this is your ClearDent, Tracker, Oryx or Curve schedule. Check yours

  2. 2On your front desk’s list

    Booked

    Cleaning appointment scheduled with Doctor Aarav for Wednesday, April 22, at 10:00 AM.

Instead of a voicemail, the patient hangs up booked, and the visit is already on your front desk’s list.

You choose when Xona answers and what it may book, and you can switch it off at any time. See the controls

Recorded in April on our demo clinic. Xona and the schedule are the real product; the caller is a member of our team.

Real call card: My tooth broke. I need Dr. L., urgently.

This one happened.

Friday, 7:11 PM, two hours after a live practice closed. A patient’s old filling broke, and they asked for their own dentist. Xona found that dentist’s earliest emergency openings and booked Monday at 10:00 AM, straight into the practice’s schedule.

Real call, in Mandarin, shown in English. Names removed, details anonymized.

It also brings back patients who drifted away.

A real thread from a live practice. The family wrote in Chinese and Xona answered in Chinese; it is shown here in English, with names removed.

One recall text. Three people booked.

  • About 15 months had passed since the last visit.
  • Xona answered within seconds and passed a three-person request to the front desk.
  • The front desk chose the times an hour later, in the same thread.
  • The automatic reminder got the confirmation.

  1. Recall text from Xona

    Hi, this is the clinic. It has been about 15 months since your last visit, and Dr. H. suggests a checkup. We would love to find you a good time. Book online, or call us. Reply STOP to opt out.

  2. 2 hours later

  3. Patient

    Yes, yes, yes. Book one for her. And for me and one more of us.

  4. Xona

    Here are two times for her: Tuesday at 3:40 PM or Wednesday at 1:30 PM. Which works better?

  5. Patient

    We all need cleanings too. Can we do all of them after the 15th? Not Wednesdays.

  6. Xona

    Three cleanings together need the hygienists’ schedule, so I’ve sent your request to the front desk: all three of you, after the 15th, no Wednesdays. They will contact you to confirm.

  7. 1 hour later

  8. Front desk

    Your cleaning and checkup: Monday at 9:30 AM. The other two: Tuesday at 1:30 PM. Thank you!

  9. 8 days later

  10. Reminder, sent automatically

    Reminder: your cleaning is tomorrow at 9:30 AM. Reply Y to confirm, or call us to reschedule.

  11. Patient

    Y

  12. Xona

    Confirmed for Monday at 9:30 AM.

Real conversation from a live practice. Names removed, details anonymized.

Want this on your own schedule?

Create my Xona account Look around the product first

    Overall 1 / 19

    App screens are real captures — patient names, phone numbers and clinic details masked, workflow untouched. Patient-phone views show the real message text in a mocked-up phone.

    From the message log · real conversations

    More real conversations.

    Real patient conversations from live practices, from the same product you just looked at. The questions, handoffs and outcomes happened; names removed, details anonymized.

    Episode 11 — real conversation card: I might need an extraction!
    №11

    A recall text, then a swollen root-canal tooth. Xona asked about the pain, offered two dentists, and booked a Monday visit six minutes after the patient asked.

    Episode 02 — real conversation card: What’s a recall exam? Isn’t it just regular teeth cleaning?
    №02

    A plain answer, both appointments confirmed, booking link sent — four minutes, start to finish.

    Episode 03 — real conversation card: My husband has a filling too — can we come in together?
    №03

    The agent found his unconfirmed booking and handed the front desk a fully-specified request: same time, or back-to-back.

    Episode 04 — real conversation card: 用中文 他不懂英文 — in Chinese, he doesn’t read English.
    №04

    Three family members coordinated onto one Wednesday, same doctor kept, language preference noted — sealed with a ❤️.

    Episode 05 — real conversation card: His mouth is swollen from the braces — can we come in?
    №05

    A checkup booked by text for the next morning; two weeks later, a Saturday emergency answered in 21 seconds and routed to the front desk.

    Episode 06 — real conversation card: After the extraction, the clinic texts first.
    №06

    A new patient’s 12 days: exam, Saturday extraction confirmed in her language, then the aftercare check-in with the care guide — and an open line to reply.

    Episode 08 — real conversation card: Would another dentist be as good as mine?
    №08 ▶ Watch the episode

    A Sunday-morning call, in Mandarin. His dentist's earliest slot was two weeks out; the agent answered the loyalty question honestly, booked Thursday 2:00 PM with a colleague — a real write into the practice's PMS — texted the details, and logged a cost consultation instead of inventing a price.

    The series

    New episodes as they happen — because they keep happening.

    Every episode is a real thread from a live practice. Follow the playlist and watch the log grow.

    Follow the series on YouTube ↗

    Real conversations from live practices · names removed, details anonymized

    Try it on your own schedule.

    Create a Xona account. It starts with its own demo schedule, so you can try it before you connect your practice software.

    Create my Xona account See pricing

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